Do we have to leave athenahealth?

No. We work inside the athenahealth you already have. Moving you off it would mean retraining your staff for our convenience, which is not a good reason.

Why use you instead of athenahealth’s own billing service?

Both are real options and we would rather you chose well than quickly. The differences worth testing are denial handling, how many practices your account manager carries, and what reporting you actually see. Ask us and ask them the same questions, then compare the answers.

What access do you need?

User access to your athenahealth with billing permissions, plus the payer portals you are enrolled with. Your practice stays the account owner throughout.

How long does the switch take?

It depends on how quickly access and enrollment details come together, which is usually the slowest part and mostly sits with your side and your previous biller.

Billing is 4-8% of collections depending on volume and specialty. Credentialing is charged per application, per provider. Every rate is published on our pricing page.

athenahealth Billing Services

Medtransic bills inside athenahealth rather than moving your practice onto a system of ours, so your providers document exactly as they do today. athenahealth sells billing too, which makes this a page written where the software vendor is also the competitor - so it says plainly how the two differ.

What does not change

You keep your athenahealth subscription and your existing configuration.
Your providers document exactly as they do now.
Your front desk keeps scheduling and checking in where they always have.
Your data stays yours. If you leave us, nothing of yours leaves with us.

What we run inside your athenahealth

Claims from your existing documentation

We work from what your providers already complete. Nothing is submitted before the note supports it.

Eligibility confirmed before the visit

Coverage is checked ahead of the appointment, so a lapsed policy becomes a phone call rather than a denial three weeks later.

Denials worked, with the cause recorded

Every denial gets a reason logged. Recurring ones get fixed at the source rather than arriving again next month.

Payments checked against the remittance

What the payer said they paid, compared with what actually landed. Underpayments are otherwise a slow, invisible loss.

Aged A/R worked in age order

Oldest first, because those claims are closest to a filing deadline and about to become worthless.

How the switch works

We review your recent claims
Before anything changes, a sample of what you have been submitting shows where money is going and what to correct first.
Access, not migration
You give us user access to the athenahealth you already have. No data moves and nothing is in transit.
We confirm enrollment before submitting
A meaningful share of billing problems are really enrollment problems. We check each provider is properly enrolled with the payers you bill.
New claims start immediately
Current work comes to us straight away so nothing stalls during the change.
Then the backlog
Whatever is left outstanding gets worked, largest and oldest first.

What your staff still do

Document visits in athenahealth, as now.
Schedule patients and take payment at the desk.
Tell us when a patient’s coverage changes.
Answer anything a payer needs the treating provider to confirm.

Where practices like yours lose money

athenahealth is certified health IT

athenaClinicals holds an active certification on the ONC Certified Health IT Product List, listing 11823, certified on 9 April 2026 against 44 criteria. Verified 19 August 2026.

athenahealth sells billing too, so compare like for like

This is the real decision for most practices on this system. Both options are legitimate. What separates them is not the software - you keep that either way - but who works your denials and how visible that work is to you.

Ask both of us the same questions

Who specifically works my account, and how many other practices do they carry? How quickly is a denial picked up, and do I get told the reasons my claims are denied rather than only what was collected? And what happens to my A/R if I leave?

A percentage of collections is not the whole cost

Compare what is included. Credentialing, eligibility checks, patient statements and A/R follow-up are sometimes bundled and sometimes billed separately. The headline rate is the easy part to compare and the least informative.

Switching billing is not switching systems

Practices often delay changing biller because they assume it means changing software. It does not. You keep athenahealth; only who logs into it changes.

Questions we get asked

Do we have to leave athenahealth?: No. We work inside the athenahealth you already have. Moving you off it would mean retraining your staff for our convenience, which is not a good reason.
Why use you instead of athenahealth’s own billing service?: Both are real options and we would rather you chose well than quickly. The differences worth testing are denial handling, how many practices your account manager carries, and what reporting you actually see. Ask us and ask them the same questions, then compare the answers.
What access do you need?: User access to your athenahealth with billing permissions, plus the payer portals you are enrolled with. Your practice stays the account owner throughout.
How long does the switch take?: It depends on how quickly access and enrollment details come together, which is usually the slowest part and mostly sits with your side and your previous biller.
What does it cost?: Billing is 4-8% of collections depending on volume and specialty. Credentialing is charged per application, per provider. Every rate is published on our pricing page.