DrChrono Billing Services
For small practices on DrChrono where billing is somebody’s second job. We work inside the system you already use, so it stops being anyone’s evening task.
What does not change
- You keep DrChrono and everything set up in it.
- Your providers chart exactly as they do now, at the point of care.
- Your scheduling and check-in are untouched.
- Your data stays yours. Nothing of yours leaves with us if you go.
What we run inside your DrChrono
Claims from your existing charting
We work from what gets documented at the visit. Nothing is submitted before the note supports it.
Eligibility checked before the appointment
Coverage confirmed ahead of time, which is the cheapest denial to prevent and the one small practices most often miss.
Denials appealed rather than written off
Small practices write off denials because nobody has time to appeal them. We do, and we record why each one happened.
Patient balances followed up
Statements and follow-up on what patients owe - usually the task that slips first when there is no billing staff.
A/R worked in age order
Oldest first, because those claims are closest to their filing deadlines.
How the switch works
We review your recent claims
A sample of what you have submitted shows what is being denied and why, before anything changes.
Access, not migration
You add us to the DrChrono account you already have. Nothing moves.
We check your enrolment
Small practices commonly have enrolment that was completed once and never revisited, which quietly produces denials for months.
New claims start immediately
Current visits start flowing to us straight away so nothing stalls.
Then whatever is outstanding
Old unpaid claims get worked, oldest first.
What your staff still do
- Chart visits as you do today.
- Schedule patients and collect at the desk.
- Tell us when a patient’s insurance changes.
- Answer anything a payer needs the treating provider to confirm.
Where practices like yours lose money
Billing as a second job is where the money goes
In a small practice the person doing billing is usually doing three other things. Claims still go out; it is the follow-up - the appeal, the second call, the aged claim - that quietly stops happening.
Written-off denials are invisible losses
Nobody records the denials they decided not to fight, so the loss never appears in any number the practice looks at. It only shows up as collections being lower than they should be.
One absence changes the month
When billing depends on one person, a holiday or an illness shows up in cash flow weeks later, and the cause is rarely connected to the effect.
Small practices are the most price-sensitive and the most overcharged for extras
Check what a percentage actually covers. Eligibility checks, statements and A/R follow-up billed separately can quietly cost more than the headline rate suggests.
Questions we get asked
- We are a small practice. Is outsourcing worth it at our size?
- It depends on your claim volume and how much time billing currently takes. If you are writing off denials because nobody can chase them, it usually is. If your volume is very low, it may not be, and we will say so.
- Do we have to leave DrChrono?
- No. We work inside the account you already have.
- Do you handle patient balances too?
- Yes. Statements and patient follow-up are included, and for small practices it is often the most welcome part.
- What access do you need?
- User access with billing permissions, plus the payer portals you are enrolled with. Your practice stays the account owner.
- What does it cost?
- Billing is 4-8% of collections depending on volume and specialty. Credentialing is per application, per provider. All rates are published on our pricing page.