Manage patient statements, follow-ups, and inquiries with clear communication that improves collections and satisfaction.
Proven Results
45% Patient Collection Increase
85% Patient Satisfaction Rate
60% Reduction in Call Volume
24/7 Online Payment Access
Common Challenges
Low Patient Payment Collection
Patient responsibility is increasing with high-deductible plans, but practices lack effective systems to collect payments before and after services.
Patient Confusion & Complaints
Patients do not understand their bills, insurance explanations, or payment options, leading to complaints, frustration, and delayed payments.
Time-Consuming Patient Inquiries
Staff spend hours daily answering patient billing questions, taking time away from clinical care and other critical tasks.
Inefficient Payment Processes
Manual statement generation, mailing, and payment processing create delays, errors, and poor patient experience.
Our Solutions
Patient Communication Specialists
Dedicated team trained in patient financial counseling, insurance explanations, and payment assistance with empathy and clarity.
HIPAA-trained patient support specialists
Clear, easy-to-understand bill explanations
Compassionate approach to sensitive financial topics
Multilingual support for diverse populations
Online Patient Portal & Payment Options
Modern, user-friendly portal allows patients to view bills, understand charges, set up payment plans, and pay online 24/7.
Self-service bill viewing and payment
Flexible payment plan options
Mobile-friendly design for convenience
Automatic payment reminders and receipts
Transparent Billing & Financial Counseling
Proactive communication about costs, insurance coverage, and payment expectations before and after service delivery.
Pre-service cost estimates provided
Insurance benefit verification and explanation
Financial assistance program guidance
Payment plan setup before service when needed
Automated Statement & Follow-Up
Automated generation and distribution of clear statements with strategic follow-up sequences that increase collections.
Timely, accurate statement generation
Multi-channel reminders (mail, email, text)
Escalation protocols for aged balances
Performance tracking and optimization
Service Features
Patient Statement Services
Professional, easy-to-understand billing statements that clearly explain charges and payment options.
Automated statement generation
Clear itemization of charges
Insurance payment application
Multiple delivery methods
Payment Plan Management
Flexible payment plans that make healthcare affordable while ensuring reliable revenue for your practice.
Interest-free payment options
Automated payment processing
Default prevention strategies
Real-time balance tracking
Patient Inquiry Support
Professional call center handles patient billing questions, freeing your staff to focus on patient care.
Trained billing representatives
Extended hours coverage
Multi-channel support
Issue resolution tracking
Financial Assistance Programs
Help patients access charity care, financial assistance, and payment resources they qualify for.
Program eligibility screening
Application assistance
Documentation management
Approval tracking
Client Testimonial
Medtransic's patient billing support has been a game-changer. Our patient collections increased by 42%,
and our staff no longer spends hours on billing calls. Patients love the online portal and payment plans.
This service has transformed our revenue cycle.