Your Billing, Open to You
Most practices hand billing to an agency and go blind. Medtransic clients get a login. Credentialing applications, claims, denials and A/R, visible whenever you want to look, without asking anyone for a report.
What You See When You Log In
One screen, two halves of the same problem.
Credentialing applications appear with the stage each one has reached. Claims appear with their stage, their history, and what happened to the ones that were denied. Accounts receivable is broken out by age.
Nothing here is a report someone runs for you on request. It is the same data your account manager works from.
- Credentialing applications with their current stage
- Claims by stage, with the status history behind each one
- Denials, disputes, and what was done about them
- A/R broken out by age
Credentialing You Can Watch Move
Credentialing is where practices lose the most patience, because it is slow and usually silent. Applications sit with a payer for weeks and nobody can say where.
Here each application carries its stage, its history and its notes. Deadlines are tracked rather than remembered. Documents live in one library instead of scattered across an email thread, and the checklist is specific to the payer being applied to.
- Stage, status history and notes on every application
- Payer-specific document checklists
- A document library, not an email thread
- Credentialing deadlines tracked in the system
The Compliance Work Most Billing Companies Do on a Spreadsheet
Two requirements sit behind credentialing that smaller billing companies tend to handle manually, or not at all.
Exclusion screening checks providers against the federal exclusion lists, and any match has to be worked to a resolution rather than noted. Primary source verification means confirming a credential with the body that issued it, not with the copy the provider supplied.
Both are built into the portal with a review step, which means there is a record of who checked what and when.
- Exclusion screening against the federal lists, with match resolution
- Primary source verification with a review workflow
- An audit log covering both
Billing You Can Audit Without Asking
The useful part is not the feature list. It is that checking does not require a phone call.
Every claim carries its stage and its history. Disputes are tracked as their own thing rather than buried in a note. A/R aging is a screen you open, not a number quoted to you at the end of a month.
When something needs discussing, the message and its reply sit next to the claim they are about.
- Claim stage and full status history
- Disputes tracked separately from claims
- A/R aging on demand
- Messages attached to the claim they concern
Where It Runs, and Why That Changed
The portal runs on Amazon Web Services, under a signed Business Associate Agreement.
It did not start there. It moved because the previous host would not provide a BAA, and that is not something to work around when the application holds provider records and claims data.
Worth being precise about what that means: a signed BAA with a hosting provider is one necessary piece of HIPAA compliance, not the whole of it. It is the piece a lot of small billing companies cannot answer a question about.
Common questions
Do I get access to the portal as a Medtransic client?
Yes. Provider access is part of the service, not a paid add-on. Your account is created during onboarding and you can see your own credentialing applications, claims and A/R from that point on.
Can I see claims as they are worked, or only afterwards?
As they are worked. Claims carry their current stage and their status history, so a claim sitting with a payer looks different from one that has been denied and appealed. You are looking at the same record your account manager is.
Does the portal show credentialing as well as billing?
Both, in one place. Credentialing applications carry their stage, deadlines and documents alongside the billing side. Practices usually deal with those two things through separate people and separate email threads, which is why nobody can answer where an application actually is.
Is the portal HIPAA compliant?
The portal is hosted on Amazon Web Services under a signed Business Associate Agreement. That is a specific, checkable fact rather than a blanket claim: a BAA with a hosting provider is one necessary component of HIPAA compliance, and compliance overall also covers policies, workforce training and risk analysis. We would rather tell you exactly what is in place than say the phrase everyone says.
What if I already use a practice management system?
The portal does not replace it. Your PM system runs your practice; the portal shows you what your billing company is doing with the claims that come out of it. They answer different questions.