Terms of Service
These terms govern your use of Medtransic's medical billing and revenue cycle management services.
Last updated: January 2025
Acceptance of Terms
These Terms of Service constitute an agreement between you and Medtransic LLC, a Wyoming limited liability company ("Medtransic," "we," "us," or "our").
By accessing or using Medtransic's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
These terms apply to all users of our services, including healthcare providers, practice administrators, and authorized personnel who access our platform on behalf of healthcare practices.
Services Description
Medtransic provides comprehensive medical billing and revenue cycle management services, including:
- Medical billing and claims processing
- Medical coding services
- Provider credentialing and enrollment
- Front desk services
- Practice audits and compliance reviews
- MIPS compliance and reporting
- Revenue cycle management consulting
- Practice launch and setup services
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to our clients.
SMS Communications Terms
By opting in to receive SMS messages from Medtransic, you agree to receive text messages related to your account and our services. These may include:
- Account notifications and service updates
- Customer support communications
- Delivery and credentialing status updates
- Occasional informational or educational updates about billing and compliance
SMS Terms & Conditions
- Messaging frequency may vary
- Message and data rates may apply
- To opt out at any time, text STOP
- For assistance, text HELP or visit our website at https://medtransic.com
Visit https://medtransic.com/privacy for our Privacy Policy and https://medtransic.com/terms-of-service for our Terms of Service.
User Responsibilities
As a user of our services, you agree to:
- Provide accurate and complete information necessary for service delivery
- Maintain the confidentiality of your account credentials
- Comply with all applicable healthcare laws and regulations
- Notify us promptly of any changes to your practice information
- Use our services only for lawful purposes
- Not interfere with or disrupt our services or servers
- Respect intellectual property rights
Privacy and Data Protection
We are committed to protecting your privacy and maintaining HIPAA compliance. Our handling of personal information and protected health information (PHI) is governed by:
- Our Privacy Policy (available at medtransic.com/privacy)
- Business Associate Agreements with healthcare providers
- HIPAA regulations and requirements
- Industry-standard security measures, including encrypted storage of client portal files
Our client portal runs on Amazon Web Services under a signed Business Associate Agreement. Its files are stored encrypted, and access is limited to authorized staff.
Payment Terms
Payment terms are established in individual service agreements with each client. General payment terms include:
- Billing services are typically charged as a percentage of monthly collections
- Credentialing services are charged per application/provider
- Other services are priced according to agreed-upon rates
- Payments are due according to the terms specified in your service agreement
- Late payments may incur additional fees as specified in your agreement
For detailed pricing information, please visit our pricing pageor contact us for a customized quote.
Limitation of Liability
To the maximum extent permitted by law, Medtransic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or relating to these terms or our services.
Our total liability for any claims arising from or related to our services shall not exceed the amount paid by you for our services in the twelve (12) months preceding the claim.
Important: Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
Termination
Either party may terminate the service agreement with appropriate notice as specified in the individual service contract. Upon termination:
- All outstanding fees become immediately due and payable
- We will provide a final accounting of all transactions
- Client data will be returned or destroyed as requested and permitted by law
- Confidentiality obligations will survive termination
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law provisions. Any dispute arising out of or relating to these terms or our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming.
Nothing in this section limits either party's obligations under federal healthcare laws, including HIPAA, or under any Business Associate Agreement executed between us.
If any provision of these terms is found to be unenforceable, the remaining provisions remain in full force and effect.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on our website and, where appropriate, by email or other communication methods.
Your continued use of our services after any changes constitutes acceptance of the new terms. If you do not agree to the modified terms, you must discontinue use of our services.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Legal Department: For legal inquiries related to these terms, you may contact our legal department at the above contact information.