Do we have to leave WebPT?

No. We work inside the WebPT you already have. Moving you off it would mean retraining your clinicians for our convenience, which is not a good reason.

What access do you need?

User access to your WebPT with billing permissions, and access to the payer portals you are enrolled with. Your practice stays the account owner throughout.

What happens to the claims already in progress?

We review what is outstanding and work it alongside your new claims. Aged claims are prioritized by how close they are to their filing deadline.

Do you also handle credentialing?

Yes, and for therapy practices it is often the first thing that needs attention. Enrollment gaps are a common cause of denials that look like billing problems.

Billing is priced at 4-8% of collections depending on volume and specialty. Credentialing is charged per application, per provider. Every rate is published on our pricing page.

WebPT Billing Services

Medtransic bills inside WebPT for therapy practices already documenting there, including the visit-limit and authorization tracking that therapy billing turns on. Your clinicians carry on documenting exactly as they do now.

What does not change

You keep your WebPT subscription. We do not move you onto anything of ours.
Your therapists document the same way, in the same place, on the same schedule.
Your front desk keeps scheduling in WebPT.
Your patient records stay yours. If you ever leave, nothing of yours leaves with us.

What we run inside your WebPT

Claims out of your WebPT

We work from the documentation your therapists already complete. Nothing gets submitted until the note supports it.

Authorizations tracked against the visit count

Therapy authorizations are granted in visits, and they run out mid-plan. We track the count and flag it before it lapses, not after a denial.

Treatment time checked against what was billed

Timed therapy units are the most common place a practice quietly loses money. We check the delivered time against the units claimed.

Denials worked, not written off

Every denial gets a reason recorded, so recurring ones get fixed at the source instead of reappearing every month.

Aged A/R chased

Old claims get worked in age order, oldest first, because the ones nearest their filing deadline are the ones about to become worthless.

How the switch works

We look at your current claims first
Before anything changes, we review a sample of what you have been submitting. That tells us where the money is going and what to fix first.
Access, not migration
You give us user access to your existing WebPT. There is no data migration, and no period where your records are in transit.
We check credentialing and enrollment
A surprising share of billing problems are enrollment problems. We confirm each therapist is properly enrolled with the payers you bill before we start submitting.
We take the new claims first
New claims come to us straight away. Your existing A/R is handled separately so nothing sits still while the switch happens.
Then the old A/R
We work what your previous biller left behind, oldest and largest first.

What your staff still do

Document treatment in WebPT, as now.
Schedule patients and collect co-pays at the desk.
Tell us when a patient’s insurance changes.
Sign off anything a payer asks the treating therapist to confirm.

Where practices like yours lose money

WebPT is certified, but to a narrow set of criteria

WebPT holds an active certification on the ONC Certified Health IT Product List, listing 11515, certified on 16 September 2024 - but against 12 criteria covering privacy, security and data export rather than the clinical criteria a full EHR certifies to. For comparison, Office Ally meets 35 and NextGen Enterprise 45, so certification does not mean the same thing everywhere. Verified 19 August 2026.

Timed units are where the money leaks

Therapy is billed in timed units, and the rules for counting them are unforgiving. Most practices are paid for fewer units than they actually delivered, and no payer ever points it out.

Medicare’s therapy limits do not stop the treatment

Once a patient passes Medicare’s annual therapy threshold, continued care still needs to be justified on the claim. Miss that and visits that were entirely appropriate simply stop being paid.

Authorizations expire mid-plan of care

A plan of care often outlives the authorization that covers it. Nobody notices until a block of visits is denied, by which point the treatment has already been delivered.

Evaluations are not routine visits

An evaluation carries more work than a follow-up and is paid accordingly, but only when it is documented and billed as what it was.

Two services in one visit often get paid as one

When a patient receives more than one service in a session, payers frequently pay for only one unless the record shows clearly that they were separate.

Questions we get asked

Do we have to leave WebPT?: No. We work inside the WebPT you already have. Moving you off it would mean retraining your clinicians for our convenience, which is not a good reason.
What access do you need?: User access to your WebPT with billing permissions, and access to the payer portals you are enrolled with. Your practice stays the account owner throughout.
What happens to the claims already in progress?: We review what is outstanding and work it alongside your new claims. Aged claims are prioritized by how close they are to their filing deadline.
Do you also handle credentialing?: Yes, and for therapy practices it is often the first thing that needs attention. Enrollment gaps are a common cause of denials that look like billing problems.
What does it cost?: Billing is priced at 4-8% of collections depending on volume and specialty. Credentialing is charged per application, per provider. Every rate is published on our pricing page.