Is Tebra the same as Kareo?

Kareo is now Tebra. Tebra describes itself as built on Kareo and PatientPop. If your practice still calls it Kareo, this is the same product.

Do we have to move off Tebra?

No. We work inside the Tebra you already have. Moving you would mean retraining your staff for our convenience, which is not a good reason.

Why use you instead of Tebra’s own billing service?

Both are real options. We would say the difference is in denial work and in what you can see: who chases an unpaid claim, how quickly, and whether you get told why claims are being denied. Ask us and ask them the same questions.

What access do you need?

User access to your Tebra with billing permissions, plus the payer portals you are enrolled with. Your practice stays the account owner.

Billing is 4-8% of collections depending on volume and specialty. Credentialing is charged per application, per provider. Every rate is on our pricing page.

Tebra Billing Services

Formerly Kareo

Medtransic bills inside Tebra, the platform Kareo became, so nobody at your practice has to learn new software. If you are already running it, nothing about your setup needs to change for us to work in it.

What does not change

You keep your Tebra subscription and your existing setup.
Your providers document exactly as they do now.
Your front desk keeps scheduling and checking patients in where they always have.
Your data stays yours. If you leave, nothing of yours leaves with us.

What we run inside your Tebra

Claims out of your Tebra

We work from the documentation your providers already complete. Nothing is submitted before the note supports it.

Eligibility checked before the visit

Coverage is verified ahead of the appointment, so a lapsed policy is a phone call rather than a denial three weeks later.

Denials worked with the reason recorded

Every denial gets a cause logged, so the recurring ones get fixed at source instead of arriving again next month.

Payments posted and reconciled

What the payer said they paid gets checked against what actually arrived. Underpayments are a quiet, steady loss otherwise.

Aged A/R chased in age order

Oldest first, because those are the claims closest to a filing deadline and about to become worthless.

How the switch works

We look at your current claims first
Before anything changes we review a sample of what you have been submitting. That shows where the money is going and what to fix first.
Access, not migration
You give us user access to the Tebra you already have. No data moves, and there is no window where your records are in transit.
We check enrollment before we submit
A large share of billing problems are really enrollment problems. We confirm each provider is properly enrolled with the payers you bill.
New claims come to us straight away
Current work starts flowing immediately so nothing stalls while the switch happens.
Then we work the backlog
Whatever your previous biller left outstanding gets worked, largest and oldest first.

What your staff still do

Document visits in Tebra, as now.
Schedule patients and take payments at the desk.
Tell us when a patient’s insurance changes.
Answer a payer query that only the treating provider can answer.

Where practices like yours lose money

Tebra is certified health IT

Tebra EHR holds an active certification on the ONC Certified Health IT Product List, listing 11557, certified on 19 December 2024 against 34 criteria. The older Kareo listings under the same developer are all withdrawn or retired. Verified 19 August 2026.

Tebra sells billing too, so ask what you are actually buying

Tebra offers its own billing service alongside the software. That is a fair option to weigh. The question worth asking either way is who works your denials, how often, and whether you can see the reasons.

The rename means your own records are inconsistent

Practices that started on Kareo often still have Kareo-era logins, documentation and payer records. It causes small, repeated friction that nobody owns.

A billing module is not a billing service

The software can produce a claim. It cannot ring a payer, argue an appeal, or notice that the same denial has arrived four months running.

Reporting is only useful if someone reads it

Most practices have more reporting available than anyone looks at. The value is in someone acting on the denial trend, not in the dashboard existing.

Questions we get asked

Is Tebra the same as Kareo?: Kareo is now Tebra. Tebra describes itself as built on Kareo and PatientPop. If your practice still calls it Kareo, this is the same product.
Do we have to move off Tebra?: No. We work inside the Tebra you already have. Moving you would mean retraining your staff for our convenience, which is not a good reason.
Why use you instead of Tebra’s own billing service?: Both are real options. We would say the difference is in denial work and in what you can see: who chases an unpaid claim, how quickly, and whether you get told why claims are being denied. Ask us and ask them the same questions.
What access do you need?: User access to your Tebra with billing permissions, plus the payer portals you are enrolled with. Your practice stays the account owner.
What does it cost?: Billing is 4-8% of collections depending on volume and specialty. Credentialing is charged per application, per provider. Every rate is on our pricing page.