Kareo Billing Services
Kareo is now Tebra
If your practice runs Kareo, you may have noticed it is now called Tebra. Same product. This page is for practices on it who are deciding who should handle the billing.
What does not change
- You keep the system you already have. The rename changes nothing about how we work in it.
- Your providers document exactly as they do now.
- Your existing patient and payer records stay where they are.
- Your data is yours. If you leave, nothing of yours leaves with us.
What we run inside your Kareo
Claims submitted from your existing setup
We work from what your providers already document. Nothing goes out before the note supports it.
The Kareo-era backlog
Practices that have been on this system a long time usually have old A/R nobody has touched in months. We work it in age order.
Denials worked with the cause recorded
Every denial gets a reason logged, so a recurring one gets fixed at source rather than reappearing every month.
Payments reconciled against remittances
What the payer said they paid, checked against what landed. Underpayments are otherwise a slow, invisible loss.
Eligibility checked before the visit
Coverage confirmed ahead of the appointment, so a lapsed policy is a phone call rather than a denial weeks later.
How the switch works
We review what you have been submitting
A sample of recent claims tells us where money is going and what to correct first. This happens before anything changes.
Access, not migration
You give us user access to the system you already have. Nothing moves and nothing is in transit.
We check enrolment first
Long-running practices often have providers whose enrolment has quietly lapsed or was never completed for a payer they bill.
New claims start flowing immediately
Current work comes to us straight away so nothing stalls during the change.
Then the old A/R
The backlog gets worked oldest first, because those claims are closest to their filing deadlines.
What your staff still do
- Document visits as they do today.
- Schedule patients and collect at the desk.
- Let us know when a patient’s coverage changes.
- Answer anything a payer needs the treating provider to confirm.
Where practices like yours lose money
Long-tenured practices carry the most hidden A/R
If you have been on this system for years, the oldest claims are usually the ones nobody has looked at. That is where recoverable money tends to sit.
The rename leaves records inconsistent
Logins, saved documents and payer records from the Kareo era sit alongside Tebra-branded ones. Small repeated friction that nobody owns.
Staff turnover takes the billing knowledge with it
Practices that have run their own billing in-house for years often find the process lived in one person’s head. When they leave, collections slip before anyone notices.
Billing software is not a billing service
The system can generate a claim. It cannot call a payer, write an appeal, or spot that the same denial reason has arrived four months running.
Questions we get asked
- Kareo or Tebra - which is it?
- Kareo is now Tebra. Tebra describes itself as built on Kareo and PatientPop. It is the same product under a newer name, and plenty of practices still call it Kareo.
- Do we have to change systems?
- No. We work inside what you already run. Retraining your staff to suit us would not be a good reason to move.
- We have old unpaid claims. Is it too late?
- It depends on each payer’s filing deadline, which is why we work aged claims oldest first. Some are recoverable and some are past saving; we will tell you which is which rather than bill you to chase the impossible.
- What access do you need?
- User access with billing permissions, plus the payer portals you are enrolled with. Your practice remains the account owner.
- What does it cost?
- Billing is 4-8% of collections depending on volume and specialty. Credentialing is charged per application, per provider. All rates are published on our pricing page.