Office Ally Billing Services

For practices already submitting their own claims through Office Ally. You have the submission part working. This page is about the part that comes after it.

What does not change

What we run inside your Office Ally

The follow-up, which is the part that takes time

Submitting a clean claim is quick. Chasing the one that was not paid, working out why, and resubmitting is where the hours go - and where practices doing their own billing stop.

Denials worked, with the cause recorded

Every denial gets a reason logged. That is what turns a recurring problem into one you fix once.

Rejections handled before they become denials

A rejection at the clearinghouse never reached a payer. Those are the cheapest to fix and the easiest to lose track of.

Payments checked against remittances

What the payer said they paid, compared with what actually arrived. Underpayments rarely announce themselves.

Aged A/R chased

Oldest first, because those claims are closest to a filing deadline and about to become worthless.

How the switch works

  1. We review what you are already submitting

    Since you are billing yourselves, this is genuinely useful whatever you decide. It shows what is rejecting, what is denying, and what has aged past recovery.

  2. Access, not migration

    You give us access to your existing Office Ally and payer portals. Nothing moves and nothing is reconfigured.

  3. We check your enrolment

    Practices that self-submit often have enrolment set up once, years ago, and never revisited as payers changed requirements.

  4. We agree the split

    Some practices hand over everything; some keep submission and give us only denials and A/R. Both work. It should be a deliberate choice, not a default.

  5. Then the backlog

    Whatever has aged gets worked, oldest and largest first.

What your staff still do

Where practices like yours lose money

You have solved submission. That was never the expensive part

Practices that self-submit are usually good at getting claims out. The money is lost afterwards - in denials nobody had time to appeal and claims that quietly aged past their filing deadline.

A rejection is not a denial, and the difference matters

A rejected claim never reached the payer, so no clock is running against an appeal - but no clock is running toward payment either. Rejections sitting unworked are pure lost revenue.

Filing deadlines are the quiet killer

Every payer sets its own window. A claim that could have been recovered in month three is worthless in month ten, and nothing in the software shouts about it.

You do not have to hand over everything

If your team likes submitting claims and is good at it, keep that. Denials and aged A/R are where outside help earns its cost.

Questions we get asked

We already do our own billing. What would you actually add?
The follow-up. Appeals, rejections that never reached a payer, and aged claims approaching their filing deadline. If your practice is already working all three, you may not need us, and we will say so.
Can we keep submitting and give you only the denials?
Yes. Some practices do exactly that. It is worth deciding deliberately rather than defaulting to all-or-nothing.
Do we have to change systems?
No. We work inside the Office Ally you already use.
What access do you need?
Access to your Office Ally account and the payer portals you are enrolled with. Your practice remains the account owner.
What does it cost?
Billing is 4-8% of collections depending on volume and specialty. Credentialing is per application, per provider. All rates are on our pricing page.

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