Without documented processes and standards, different staff members perform the same tasks differently, leading to errors and inefficiency.
Lengthy New Hire Onboarding
Training new staff without structured programs or documentation takes months and diverts experienced staff from their regular duties.
Knowledge Gaps & Outdated Training
Staff lack ongoing training on coding updates, payer policy changes, and industry best practices, leading to denied claims and errors.
No Process Documentation
Critical revenue cycle processes exist only in staff members\
Our Solutions
Comprehensive Training Programs
Structured role-specific training covering billing, coding, collections, and compliance with ongoing education to keep skills current.
New hire onboarding curriculum
Role-specific training modules
Annual continuing education
Certification preparation support
Standard Operating Procedure Development
Document all critical revenue cycle processes with step-by-step procedures ensuring consistency and quality.
Complete process documentation
Step-by-step procedures
Workflow diagrams and checklists
Regular review and updates
Performance Standards & QA
Establish clear performance metrics, quality standards, and monitoring systems to maintain consistency and identify training needs.
Measurable performance standards
Quality audit programs
Error tracking and feedback
Performance improvement plans
Knowledge Transfer & Documentation
Capture institutional knowledge from experienced staff and create reference materials preventing knowledge loss from turnover.
Best practice documentation
Expert knowledge capture
Quick reference guides
Video training libraries
Service Features
Process Documentation & SOPs
Create comprehensive written procedures for all revenue cycle functions with clear steps, decision trees, and examples.
Process mapping
Step-by-step procedures
Workflow documentation
Regular review schedule
Training Curriculum Development
Design role-specific training programs covering technical skills, software, compliance, and best practices.
New hire onboarding
Role-specific modules
Software training
Compliance education
Performance Management System
Implement metrics, standards, and monitoring systems to measure quality and identify improvement opportunities.
KPI definition
Quality audit programs
Performance tracking
Improvement planning
Ongoing Education & Updates
Provide regular training on coding updates, payer policy changes, and industry best practices to keep skills current.
Quarterly training sessions
Policy update briefings
Industry best practices
Certification support
Client Testimonial
Our billing errors dropped 52% after implementing Medtransic's training program and SOPs. New hires are productive
in 6 weeks instead of 4 months. When a senior biller left, her replacement had documented procedures to follow.
The ROI was immediate and the quality improvement has been sustained.